Terms & Conditions

“Company” (also “Top Transfer”, “Our Company”, “We”, “Us”, etc.) refers to Swiss Top Transfer, a company based in Switzerland, Zurich.

“Customer” is a person who orders the services of our company by email, telephone, or by filling out an electronic booking form. The customer enters into a mandatory contractual relationship when Top Transfer confirms the reservation in accordance with the then applicable Terms and Conditions. He is responsible for the entire communication with the representatives of Top Transfer (for changes in the service after its ordering, for special requests and / or instructions during the service). He must be at least 18 years old and must not have a legal restriction on entering into a contractual relationship. Assumes responsibility for the correct and complete completion of data during the booking process. He is responsible for paying the full amount of fees arising from the ordered and / or performed services, which includes possible insurance premiums and fees for changes, additions or cancellations of services.

“Passenger” is the person whose name is stated in the reservation form. The passenger may be a customer of the service but the customer does not have to be a passenger. He must be at least 18 years old.

“Service” (transfer, drive) is a vehicle transfer service (rental of a vehicle with a driver) between the starting and ending location. The service can be supplemented by mediation in arranging other services for the customer’s account. The customer can order a service consisting of one or more transfers.

“Carrier” (also “Partner”) is a service provider from which a company can order a service or activities for its own account, which form an integral part of the service. In the event of any discrepancy between the Partner Terms and these General Terms and Conditions, the relevant condition or provision of these General Terms and Conditions shall be deemed binding. Our partners are listed in the business registers and have all the necessary licenses to perform the services in question.

“Confirmation” is a document confirming the reservation, which contains all the details listed in the booking form unless otherwise stated, which we send you by e-mail.

Company contacts
For business purposes, we use the telephone number +41763776605 and operate through the following website: toptransfer.ch with the email address [email protected]. For the purpose of providing our service, we professional Carriers who provide professional passenger transport service, possessing the appropriate licenses and permits prescribed by national law for this activity.

Waiting time
The waiting time at the airport is 1 hour after landing the flight.
For hotels and private addresses, it is 20 minutes.

General Terms of Service
When you make a reservation, it is considered that you agree with our general terms and conditions and you are bound by them.
If you need to make any changes or cancel your reservations, please do it in a timely manner due to the fact that we are working on a pre-arranged schedule.

Free cancellation
You have the right to change or cancel your reservation free of charge no later than 48 hours before the time of your transfer. In this case, if you cancel your reservation if you have paid in advance your money will be refunded. In case you cancel a reservation after this period or do not come, you owe a penalty in the amount of your transfer. If you paid at the time of booking – the amount will not be refunded. If you have chosen payment method – pay on the driver at the time of booking, you owe a fee of the full amount of the booked transfer.