Terms & Conditions
1. Company & Scope
These Terms & Conditions (“Terms”) apply to all services provided by Swiss Top Transfer GmbH.
By placing a booking, the Customer accepts these Terms on behalf of all passengers.
All services are structured, monitored, and executed under direct operational control.
2. Definitions
Customer
Person or entity placing the booking and responsible for payment.
Passenger
Transported individual(s).
Service
Transfers, hourly hire, multi-stop movements, and chauffeur-related services.
Booking Confirmation
Written confirmation with service details and pricing.
3. Booking & Contract Formation
A booking becomes binding upon issuance of a Booking Confirmation.
All provided details must be accurate and complete to ensure proper execution.
4. Pricing, Extras & Changes
Prices are as confirmed.
Additional charges may apply for:
- route deviations
- additional stops
- extended waiting time
- tolls and parking
- vehicle damage or excessive soiling
- smoking violations
- upgraded vehicle requirements
All changes require written request and confirmation.
5. Payment
Payment terms are defined in the Booking Confirmation.
Accepted methods may include:
- advance payment (full or partial)
- secure card payment
- bank transfer (approved accounts)
All bookings remain subject to cancellation terms regardless of payment status.
6. Cancellation & No-Show Policy
Cancellations must be submitted in writing.
- More than 48 hours before pickup → no charge
- Less than 48 hours → 50% of booking price
- Less than 24 hours → 100% of booking price
- No-show / unreachable passenger → 100%
The scheduled pickup time in the Booking Confirmation is the reference point.
7. Waiting Time & Flight Monitoring
Airport pickups
- flight tracking included
- up to 60 minutes waiting after landing
Address pickups
- 15 minutes waiting included
Additional waiting time is chargeable.
Unreachable passengers may result in service release (no-show).
8. Customer Responsibilities
The Customer must ensure:
- reachable contact number
- accurate booking details
- passenger readiness at pickup time
- compliance with safety requirements
Incorrect information or delays may affect service execution and pricing.
9. Safety, Conduct & Vehicle Care
We reserve the right to refuse service in case of:
- unsafe behavior
- abuse or threats
- illegal requests
The Customer is liable for damages, cleaning, and operational downtime.
10. Partner Execution
Services may be delivered by vetted partners when required.
Operational control and responsibility remain with Swiss Top Transfer GmbH.
11. Liability
We are not liable for delays caused by external factors beyond our control.
Arrival times are managed but not guaranteed unless agreed in writing.
Passengers remain responsible for personal belongings.
12. Data Protection
Personal data is processed strictly for service execution.
Data may be shared only with relevant service providers.
All handling complies with Swiss data protection regulations.
13. Governing Law & Jurisdiction
Swiss law applies.
Jurisdiction: Zurich, Switzerland.
